Very pleased with service with George , always a great help, makes it always easy to set up appointments
They work fast! Great customer device from Will Salazar. I was able to come in, identify the issue and have it fixed in less than week.
Got to me quick and took care of a simple issue quickly. An in person update would have been nice but not really necessary
Perfect customer service, Alex treated with upmost courtesy and respect! She has won my time and respect as well towards her, and in future visits i would love for her expertise.
George was really good and helpful. He helped me with the whole service and kept my upto speed with what was going on.
It always blows me away at the level of customer service at this dealership. I have never waited for a technician to help me and they are always very thorough in answering any questions I have. I would recommend this dealership to anyone no question.
Very pleased with overall experience, the staff was very helpful, professional, and knowledgeable. I’d definitely recommend using them and we will definitely be going back.
George is great. I refuse to work with anyone else, I had a bad experience the first time and I can always count on him to make sure it never happens again. Handles all of my problems with ease.
Excelent service, good installations and the employees are so friendly the time on nissan was awesome
Good behavior and attention. Techs were looking for the points raised and found the issue.
Geoff really went out of his way to understand my view and what I was looking for & heard my suggestions and also gave me some suggestions with the needs that I wanted
Excellent customer service and workmanship! Will continue to use for regular maintenance that is required
We thoroughly enjoyed the professionalism and service provided by the Service agents. I look forward to using this dealership for future services.
My experience was awesome. This is my 2nd time and it was a breeze and the service person is always awesome. Been than an experience I’ve had in IL.
Very friendly workers. I was even given a free ice cream cone in the waiting area.
Jaime took care of me. He checked in on me while my car was in the shop. I did not have to wait long at all for an oil change. Liked the video too. Waiting area was clean and comfortable.
Great team of advisors. Service department works quickly to get your vehicle serviced and back to you. Daily and weekly updates and text status a plus.
Quick fast and easy process. Very satisfied with my first visit for servicing Some vacuuming or cleaning at servicing may WOW customers if implemented
All is great, so far. Won't really know for a couple of weeks if repairs were satisfactory, vehicle has to be driven to give review.
it was a great experience! my time with the advisor and the dealership as a whole was efficient and helpful.
Service was very good and professional service and timely matter I will go back with issues
Excellent experience leasing our new 2022 Nissan. Jeff and Marco we’re both very knowledgeable and helpful.
My visit was great! It was quick and the guys there were friendly and yeah I would take my 350z back
George was great, thanks for the excellent service!!!! I will always get my suv serviced at his location.
Very professional from all aspects of purchasing a car. No hard pressure and willing to work with us to obtain desired monthly payment and purchase price.
good service good attention not quick at all but I understand the dealer is pretty busy on saturday
The service I received from Mr. Tamayo was outstanding. Very polite and respectful. Because of his service I will return.
Good and very satisfied with the service and excellent time to service finish iam glad
Great service, always taking care of costumers and always very vigilant of driver's safety. The place to go
Great customer service and added an oil change into my visit so I would not have to return within a week. All issues resolved with radio, paint chip and key fab. Very satisfied!
The experience was awesome, when I arrived at Shottenkirk the atención was VIP Thanks for all
Very quick and efficient. I appreciated the special offer they provided for upcoming oil changes.
The service was quick and efficient. The attendants were friendly and helpful. I was in and out quickly.
Thank you William for you attention and Service Ít was excellent. He was very concerned about solving the problem that my car presented, very pleased with his treatment
Responsive, attentive to needs and wants of their customers, do their due diligence to ensure customer is satisfied
Geroge did a good job and went above and beyond in both visits. The service time has gotten better since the ownership changed.
This was my first visit to Shottenkirk, I was pleased with the friendliness of Jaime my service advisor. If this dealership does not have the turn over in personnel the last one had I will go back..
Jamie was very helpful in checking me out and answering my questions. THANK YOU Jamie!
Best Service department in the City of Houston. Great employees, nice facility, great prices....highly recommend...
Friendly, knowledgeable, and great experience. Manager was very generous on lending us another vehicle until the one purchased arrived.
Paige was great, always stayed on top of my issues and kept me informed on what was going on.
Outstanding and expedited service. Very good and professional service writer. The waiting area is clean
My service was excellent, Sandro was very helpful and courteous. I will definitely be continuing my service with Shottenkirk Nissan Katy.
Serve and staff, amazing! George my rep was very helpful. Overall, great experience and atmosphere.
Sandro was great to work with! I look forward to bringing my car back for another change and working with Sandro.
First time going to this dealership to service my son’s car and they were so easy to deal with. Will in service was great to deal with and was very communicative throughout the process waiting on insurance adjuster to approve some of the repairs. Thank you for making this experience stress free and getting all the repairs done timely.
The attention and service was excellent even though not having made an appointment. I like the video inspection
Best place to service your Nissan in the Houston area. They are always fast and friendly.
I love this dealership I recommend anybody looking for a car to come here. Super fast and friendly. Very understanding and works very hard to get you a great deal. Marco and Mario were ECELLENT!!!! If I could give more starts I would!
Super fast and friendly service. Excellent communication throughout the process. Will highly recommend them to all friends and family.
Excellent service and super quick! Very affordable and persistent on customer needs. Happy customer here!
The dealership was great in finding the problem I was having with my car and offering a easy solution. I’m glad I was able to bring my car to this Nissan for maintenance.
Service was good and i liked the video they sent of what they saw during the service. I just find it disappointing that an oil change and tire rotation takes an hour and a half when I have an appointment booked.
Quick service. Very friendly and Porfessional staff. I love the new pm rates. Will continue business here
Any time I needed any service done, Paige went above and beyond to make sure I was taken care of.
Vinny is always a joy to work with! This is my 6th Nissan to purchase and will be always buy from Vinny!
After paying extra for fuel injector overhaul, a week later the engine light on the dashboard came on. A bottle of injector cleaner in gas tank made the light go off, but shouldn't over $200 have done more permanent help than a bottle of injector cleaner??
Service was quick. Sales didnt try and push me to buy things I didnt need.
This service was there for me at a time I really needed it. So thank for for my service technician at Katy Nissan who offered me this opportunity. I have shared this service with other friends that could possibly take advantage of this program. Again thank you for this opportunity.
Great service. Friendly staff. Got a repair completed and the service advisor was able to save me a little bit of money by working with me on the labor cost. No upscale for services I didn’t need
George was helping me. From the very first minute till the check out, he guided me through the process, explained all services offered and promotions. I will definitely return to visit!!!
Great job and very helpful with my questions! Timely with with paperwork and call and texted
Everything went super well. Wait time was very satisfactory. glad to see a coupon deal at the dealership
I thought everyone did an excellent job and communicated with me about what was happening. I love the video updates.
Mr.William Salazar of this dealer ship gave me an excellent customer service both to my car and myself.
Did exactly what was needed in half the time Alexandra was great!!!! Keep up the super work!!
Great personal service. The Executive General Manager is the best....he needs to be promoted.
They really do all they can to meet your individual needs. Great people with amaizing attitudes.
warranty work done, problem resolved, car cleaned, running good again, returned when promised, would come back
Will and Jaime were very courteous and professional with checking in my truck, explanations of the work to be performed, and with checking out and explaining the invoice. The service bay technician(s) sent a nice thorough video of the work they were performing and their recommendations.
Mr. Jaime Rohlmeier provided outstanding , "service plus." I was well pleased with the service I received.
We parked our vehicle at the dealership and was greeted by a salesman. He took us on a test drive. Salesman was professional and down to earth. No pressures at all to sale. General manager was outstanding, and he definitely did not want us to leave. He informed us on his offers and what he could do. Financing was a breeze and a very comfortable setting. Finance manager was very personable. No pressures or bad attitudes. They made my wife and myself feel very comfortable. It is a good place to purchase a vehicle. Salesman help me out on an ...
Was helped immediately and they walked me step by step on my vehicle service on what was done
I had an appointment and was a few minutes early. They checked me in quickly
Very professional and honest. Staff were friendly no matter how many cars we dragged out to test drive. The used cars we drove were all in perfect near new condition, no accidents, no resprays and original. Vroom will tell you their cars have no accident record but ask to look at the repair history on each car, you might be surprised or even shocked how much work is done. This dealership gets 10 out of 10 stars.
Great customer service! Efficient check on my car! Just wished I could have received a car wash like the other Nissan dealership gives. Other than that, great service!
the staff were very professional and did a fantastic job at getting me into a new Murano.
Professional, friendly, includes me on process via text and visual. They make me smile. Thanks.
Friendly people and great service. Arrived a little later than expected. Was welcomed and they got right to work on servicing our vehicle.
Very nice and fast. Had to get maintenance on my new rogue schedule an appt and very easy process… the only issue my dad didn’t get his referral check for my purchase.
Service advisor was great and the service speed was slow fantastic. I will definitely be back.
Will was so helpful and took care of my car so well and very accommodating
I Had a good experience with service advisor and service department hen going in for my vehicle maintenance.
Excellent Service provided, This is my 3rd time being there and so far I like the way they communicate about what needs to be done.
They are very fast and we love Alex when we are wanting to book an appointment
Lease was almost up and I’d follow my guy Jeff Light anywhere he goes. That’s what I did! I’ve been doing business with him for ten years and he’s the absolute BEST! I can always count on him to assist me in making the right decisions when it comes to my lease vehicles. He knows what I need, what I expect and treats me like family. Need a lease, or want to buy? Go see my guy… Jeff Light at Shottenkirk Nissan in Katy for a speedy buying or leasing process! I can’t wait to ...
Thank you Jamie and Alex for helping us get back on the road. Thank you
Geoff Mcmillian was excellent with his complete service and genuine understanding of exactly what I wanted and work hard to make it happen.
Very easy appointment process. Convenient times available. First call could not get anyone in service.
Good overall salesman was excellent and he was very professional also did a good job on getting me the information
It was great to have the videos and witness the condition of vehicle itself under the hood before making a decision on maintenance plan
The service advisor, Jaime, was great to work with on my car needs. I will definitely be back again.
John Kim was very nice and helpful. The store was clean and the manager came out and was genuine in my requests for what I was needing in a vehicle
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